Careers

Pacific Insurance Brokers (EA) Ltd is committed to being an equal opportunity employer.
We believe that diversity adds incredible value to our teams, our products and our culture. We therefore strive to ensure that the advertising, selection and recruitment processes are non discriminatory.

We encourage professional development as a form of strategic investment towards the betterment of the company and its employees.
Where possible, efforts will be made to identify and remove any unjustifiable barriers and to provide appropriate facilities and conditions of service to meet the needs of disadvantaged group or employee.

UNDERWRITING & CLAIMS OFFICER – PERSONAL LINES

Job Purpose

The main purpose of the job is to handle all aspects of underwriting, claims and administration relating to personal lines & SMEs insurance business.

The post requires a very pro-active approach, considerable effort and flexible working. As an Underwriting & Claims Officer, you will pro-actively ensure the services provided to the Clients is of high quality.

Duties and Responsibilities

Facilitate in the placement of all new business
Facilitate in the preparation of motor certificates
Invite renewals one month prior to renewal date and call Clients to remind them one week before renewal
Raise Debit/Risk notes and dispatch to Client and Insurer
Ensure business is transacted on cash and carry basis
Obtain and Forward receipts for all remitted premiums
Document all correspondences
Ensure proper filing of all correspondences: Letters, Debit notes, Endorsements, Receipts etc in Client folders/files (Physical & Electronic)
Forward valuation reports and registers for SMEs
Attend to any business enquiry from Clients
Ensure that claims are registered in IBS, reported to the insurer, documented, processed and settled in accordance with the standards of service.
Ensure good customer service
Ensure that new market developments that impact on Clients portfolio is communicated to respective Clients
Facilitate certificate of replenishment
Ensuring that binder declaration is sent to the customer
Receipt of customer quotation requests and ensure negotiation of covers and placement of business with reputable underwriters at best terms
Gathering of marketing intelligence and using such information for the benefit of business growth and conservation.
Facilitating and ensuring successful tendering process
New business growth and development
Provide material guidance to sales team to facilitate closure on new prospects

Key Competences

Ability to think Strategically
Analytical thinking
Track record of high-performance delivery
Aptitude for technology
Innovative creativity
Unifying team player and collaborator
Technical and process knowledge
Outstanding communication and presentation including report writing skills
Good interpersonal and negotiation skills.
Excellent organisational skills and time management skills
Excellent analytical and problem-solving skills.

Academic Qualifications and Experience

Bachelor’s degree in Business, Insurance, Marketing or related field required
Possesses insurance professional qualifications – AIIK or ACII
Over 2 years’ experience in customer experience
Experience working with direct and indirect markets

How to apply

If you believe that you meet the above expectations, click on the link below for further assistance.

Apply to be an underwriter

UNDERWRITING & CLAIMS OFFICER – MEDICAL

Job Purpose

Provision of medical insurance services by liaising with various stakeholders to meet desired objectives and targets. This involves accurate maintenance of member data, timely invoicing of clients, issuance of policy documents and or endorsements and ensuring timely onboarding members on smart application, Processing of medical claim effectively, accurately and ensuring prompt payment of service providers, and adaptability in navigating complex medical and insurance polices

Duties and Responsibilities

Vetting of membership application forms to ensure required information is captured.
Ensuring timely onboarding of new members on smart application.
Capture & maintenance of membership data and scope of cover.
Timely issuance of debit notes, credit notes, timely collection of premium and clients account reconciliation
Attending to customer queries regarding policy issues and claims related matters.
Forwarding of undertaking letters/declines promptly to the hospitals and clients
Preparing and submitting reports as requested for analysis and decision making by the management.
Posting of membership details into the IBS system and updating membership listings on IBS
Ensure that healthcare providers have current (updated) membership schedules at any given time, together with relevant Pacific claim forms.
Processing medical claims documents within set service levels Agreements.
Furnish clients with membership claims utilization reports / fund utilization statements.
Receiving claims documents from various service providers and processing of the claims
Preparing payment schedule and ensuring that payments are made to service providers in good time
Reconciliation of various service providers account statements
Request for fund top ups
Marketing to Potential customers
Grow the profitability of the company
Reduce cost of doing business
Manage Business Risk to reduce possible losses
Produce timely correct operations reports
Grow medium size clients
Increase premium and brokerage fees
Compute competitive quotations in line with the underwriting philosophy and discuss them with clients
Grow micro insurance
Develop and increase utilization of IT System/Infrastructure
Improve service delivery
Facilitating and ensuring successful tendering process
New business growth and development
Design and develop new insurance solutions that meet the customer needs
Provide material guidance to sales team to facilitate closure on new prospects
Preparing of markets quotation analysis
Updating client on market changes as they emerge
Attend to any other duties that may be allocated by management from time to time.

Key Competences

Proactive in advocating for client’s insurance needs.
Skilled in assessing healthcare needs and providing tailored solutions.
Track record of high-performance delivery.
Ethical and committed to confidentiality.
Aptitude for technology.
Innovative creativity.
Unifying team player and collaborator.
Technical and process knowledge.
Outstanding communication (negotiation) and presentation including report writing skills.
Excellent organisational skills and time management skills.
Compassionate and customer-focused.

Academic Qualifications and Experience

Bachelors degree in Business, Insurance, Marketing or related field required
Possesses insurance professional qualifications – AIIK or ACII
At least 3 years’ experience in both medical underwriting and claims
Experience working with direct and indirect markets

Apply to be an underwriter

Pacific Insurance Brokers (EA) Ltd is committed to being an equal opportunity employer.
We believe that diversity adds incredible value to our teams, our products and our culture. We therefore strive to ensure that the advertising, selection and recruitment processes are non discriminatory.

Services

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Careers

Pacific Insurance Brokers (EA) Ltd is committed to being an equal opportunity employer.We believe that diversity adds incredible value to our teams, our products and our culture. We therefore strive to ensure that the advertising, selection and recruitment processes are non discriminatory.

Services

Address

Pacific Insurance Brokers (EA) Ltd is committed to being an equal opportunity employer.
We believe that diversity adds incredible value to our teams, our products and our culture. We therefore strive to ensure that the advertising, selection and recruitment processes are non discriminatory.