The chat assistant, known as Julie (Jubilee Insurance Live Intelligent Expert) is the first bot or AI-powered chat assistant of her kind in the insurance industry in East Africa. She will assist customers on Facebook Messenger with their everyday insurance queries just like a customer care representative. Jubilee Holdings Regional CEO Julius Kipnge’tich said Julie
Insurance agents and brokers have been urged to use technology to avoid losing their market share to new developments. “Since insurers are investing more on these platforms, agents and brokers will have to be able to invest in a platform,” Resolution Insurance managing director Alice Mwai told the Star. The insurance industry, like other sectors
Client-driven fraud has risen to rank among the leading threats to the modern corporation, according to a newly-released global economic crimes report. PricewaterhouseCoopers (PwC) says in the report that up to 37 per cent of Kenyan firms suffered client-led fraud in the past couple of years, placing customers among the biggest economic threats to business.
PACIFIC INSURANCE BROKERS (EA) LTD
We have received our ISO 9001:2008 certificate which is proof that we have come of age and that our dream to become the leading most reliable insurance brokerage house in the region is not farfetched. We are committed to our clients in providing valuable and professional services at all times.
We ensure safe and secure payments using Credit Cards like Visa and accept mobile money payments like MPESA through the main mobile money networks. We make sure that all payments on our platform are recorded and securely transmitted.